Refund policy
Return and Refund Policy
At Ivaryn Skin Lab, we want our customers to understand the return and refund process before sending any product back. The following terms explain how eligible returns, order issues, and refunds are handled.
Return Time Limit
Return requests must be submitted within 30 days after the order has been delivered.
Products must be unused, unopened, and kept in their original condition to qualify for return. Original packaging should be included when applicable, and an order number or other proof of purchase may be required.
For hygiene and product safety reasons, skincare, beauty, and personal care products that have been opened, used, tested, or tampered with may not be accepted.
Return Exclusions
The following products are generally not eligible for return:
1. Opened or used skincare and beauty items
2. Final sale or clearance products
3. Gift cards
4. Personalized or custom-made items
5. Products damaged through misuse or improper handling
6. Returns made without prior approval
Beginning a Return
Before sending an item back, please contact our customer service team and provide your order number, the product involved, and a brief reason for the return request.
If the item arrived damaged, defective, or incorrect, we may ask for clear photos of the product and packaging to review the issue.
Return instructions will be provided after an eligible request has been reviewed and approved.
Return Shipping Responsibility
Customers are responsible for return shipping costs on standard returns.
If the issue resulted from an error by Ivaryn Skin Lab, such as receiving a damaged, defective, or incorrect product, we will review the matter and provide an appropriate resolution.
We recommend using a trackable shipping service when returning an item. Ivaryn Skin Lab is not responsible for packages lost or delayed during return transit.
Approved returns may be sent to:
Ivaryn Skin Lab
46 Bregman Ave
New Hyde Park, NY 11040
United States
Problems With Your Order
Please inspect your package after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.
Photos of the item, packaging, or shipping label may be requested to help verify the issue and determine the appropriate solution.
Refund Processing
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the order. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order problem was caused by Ivaryn Skin Lab.
Exchanges and Cancellations
Direct exchanges are not guaranteed. Customers who need a different product should complete the approved return process and place a new order.
Cancellation requests must be made before an order is processed or shipped. Once an order has shipped, the return terms described in this policy will apply.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Ivaryn Skin Lab
46 Bregman Ave, New Hyde Park, NY 11040, United States
Email: `service@ivarynbeautylab.store`
Phone: +1 570-827-5630